USA Support

We provide support for all our clients.

Phone:             (310) 606 2783      

  • Focus on performance measures and continuous improvement
  • Root cause analysis and timely resolution of issues
  • Multi-level maintenance process using a Corrective, Preventive and Adaptive approach
  • Continuous, round the clock onsite/offshore support

NSG USA is committed to leveraging our technical support expertise and infrastructure to ensure that the client maximizes its software investment. Our highly competent support staff is committed to providing reliable and timely resolution to software operational issues using state-of-art software virtualization and internet-based remote support technology.

Every customer support request is tracked and managed through our web-based issue tracking system to ensure mission-critical problems are resolved promptly. In addition, we communicate with the client closely so that the client is updated on the progress.

Our service philosophy is to provide the best information and solutions, in order to keep the client’s business up and running.